How long will I have to wait to receive my pre-ordered slip dresses?
- Your order will be ready for collection or delivery in 14-21 working days. Feel free to contact us for more information.
Can I view your items in person?
- Yes. We have a viewing room in Constantia, Cape Town. We trade by appointment only. To make an appointment please contact us.
Do you have a collection option?
- Yes we do! Collection is in Constantia or Bergvliet, Cape Town. Simply select the collection option on checkout.
What is the price for courier?
- Courier is ZAR75 Nationwide.
How long does shipping take?
- Nationwide courier usually takes 3-7 days from date of ordering.
Do you ship internationally?
- Unfortunately not, but we are working on it!
What payment methods do you accept?
- We accept all online payments, including EFT. When purchasing at viewing rooms or pop-ups we accept cash or card.
Do you offer lay-bys?
- Unfortunately not.
My order has been dispatched, how do I track it?
- You will receive a tracking number and a link to track your order with fastway once your order has been packaged.
Do you accept returns/exchanges?
- We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
- To start a return, you can contact us at email@example.com
- If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note, all shipping costs will be the customers responsibility and will be couriered via Globeflight.
- We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.